Using Your Legal Insurance

How to Choose the Network Attorney for You

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You’ve decided you need an attorney. Perhaps you’re looking for some legal advice. Or maybe you need some legal documents drawn up or to be represented in court. No matter your situation, finding an attorney might seem daunting. How do you know the attorney is professional and can help you?

As an ARAG plan member, you’re in luck! We’re dedicated to making the attorney search easier for you. Follow these steps to find the right network attorney for your situation.

  1. Use the “Find an Attorney” feature on the ARAG Legal app or log in to your account at The app offers the most sorting and filtering features, so we recommend you use that if you can. 
  2. Select the area of law that matches your legal matter. Most attorneys limit their practice to certain types of law. For example, you probably wouldn’t use the same attorney for your divorce that you did for your bankruptcy issues. If you aren’t sure about the definitions of each area of law, check out our online glossary for definitions and examples.
  3. Select your location and then search. A list of attorneys will appear. You can sort or filter by a few different options. For example, if you want an attorney who has been on the ARAG network for at least 5 years, you can filter the list to only show those attorneys.
  4. You can also review the average rating listed for each attorney. These ratings, currently shown only on the ARAG Legal app, are given to ARAG network attorneys by other plans members. You can see underneath each number how many ratings the attorney has received. Click on an attorney to see his or her profile. If plan members have submitted reviews, those will be displayed alongside the more detailed rating information.
  5. Check out the “about” section of the attorney’s profile. First of all, did he or she take the time to fill it out? Does he or she sound like a good fit for what you want in terms of a communicator and legal counselor? Can you tell anything about his or her personality?
  6. Once you’ve narrowed down the list to a few network attorneys you think may be good fits based on the profile information and ratings, contact their offices. Have a list of questions handy that will help you better determine their qualifications. Sample questions include:
  • How many cases like mine have you handled in the past?
  • How do you like to communicate with clients?
  • How often can I expect to hear updates about my case?
  • What is your average response time to client questions?
  • Will I work only with you, or will you delegate my case to others?
  • What are the possible outcomes of my situation?
  • While I understand things may change along the way, what sort of timeline can I expect when working toward a resolution of my situation?

    Reflect on each attorney’s answers and consider whose answers align with what’s most important to you. How comfortable did you feel talking with them? How professional were they? Trust your instincts.

    Also keep in mind that communication plays a critical role in the attorney-client relationship. Consider choosing someone whose communication preferences complement yours.

    If you prefer someone who will patiently talk you through every detail, make sure the attorney you choose seems willing to do that. Or maybe you’re someone who would prefer to empower your attorney to do the work and only wants to be looped in when it’s time for decisions to be made. Then you’ll want a decisive attorney who is on the same page with you regarding what discussions you should be involved in.

Remember if throughout the process you are overwhelmed or have any issues, you can reach out to an ARAG customer care specialist at 800-247-4184, Monday through Friday, 7 a.m. to 7 p.m. Central time, to help you identify your needs, figure out next steps and connect you with local network attorneys.


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