About ARAG
ARAG legal insurance gives people and their families confidence and protection to handle life’s legal issues. ARAG partners with attorneys to provide essential legal services ranging from writing your will to representing you in a lawsuit. Learn more about how ARAG can protect you and bring you peace of mind.
Our History
ARAG was founded more than 80 years ago on the principle that everyone should have affordable access to legal representation. That belief still guides us today.
Attorney and entrepreneur Heinrich Faβbender started ARAG in Dϋsseldorf, Germany, as legal protection for car drivers. After three generations, the company is still owned and operated by the founding family and has grown to offer legal protection for all life’s situations. We continue to expand, and today ARAG is a global provider of legal insurance with current operations in 19 countries and a nearly $2 billion worldwide premium base.
Learn more about ARAG worldwide
Customer Service Excellence
We’re proud to receive significant national recognition for customer service excellence, including being named a BenchmarkPortal Top Contact Center – Small Centers Category. ARAG has received Benchmark Portal’s prestigious Top 100 Call Center award six out of the last seven years and been certified nine out of the last 10 years as a BenchmarkPortal Center of Excellence, a certification that fewer than seven percent of applying companies receive.
Financial Stability
ARAG Insurance Company carries an A.M. Best Company Rating of A (Excellent). A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing contract obligations.
Our Values
All team members use the following core ARAG values to guide their day-to-day thoughts and actions. These guiding principles help us maintain standards of excellence in our products, services, teams and relationships.
- Openness
- Pioneering spirit
- Farsightedness
- Discipline
- Drive
- Fairness
Social Responsibility
ARAG is a family-owned company, and we treat our customers, team members and community like family too. Here are a few examples of how we support our “family”:
- Building a Green Community — Our employee-led Green Team helps ARAG minimize our environmental impacts.
- Community Service — ARAG team members receive paid time off to volunteer, and ARAG provides matching contributions to team members’ local nonprofit passions.
- Diversity — We encourage diversity in the legal community by helping our network attorneys gain Minority and Women Business Enterprises certification. We also support the ARAG Chad Hensley Diversity Scholarship at Drake University Law School.
- Ethics — ARAG team members are held to high ethical standards. If a violation occurs, team members can report it anonymously to an independent party.
Our Name
“ARAG” — pronounced “AHR •agh” — is an acronym of our original parent company’s name, which means “legal protection insurance” in German.
Because we value our company’s global heritage and diversity spanning more than 80 years, we proudly retain the ARAG name.