Privacy Policy and Notice of Personal Information Practices

ARAG North America Incorporated ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website ARAGlegal.com (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

  • On this Website
  • In email, text and other electronic messages between you and this Website
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website (the “App”)
  • When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries)
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, email address and telephone number ("personal information")
  • That is about you but individually does not identify you
  • About your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • Directly from you when you provide it to us
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms or submitting applications on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses) if you contact us
  • Your responses to surveys that we might ask you to complete
  • Details of transactions you carry out through our Website
  • Your search queries on the Website
  • Submission of claims through the Website

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website and App, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website or App
  • Information about your computer, mobile device and internet connection, including your IP address, operating system, browser type, mobile network information and the device’s telephone number
  • The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
  • The App may collect real-time information about the location of your device. Your current location is only determined if you choose to use a function on our apps to determine your current location. If you allow your location to be obtained using an ARAG app, ARAG will use the services of Google Maps to determine your approximate location. Use of this information is solely to distinguish your current location and not to identify you. ARAG does not automatically track your location when you use our apps. ARAG uses the services of Google Maps for location services. The Google privacy policy is available at www.google.com/policies/privacy and by this reference, is incorporated into this ARAG Privacy Policy

We also may use these technologies to collect information about your online activities over time. You can opt out of tracking on this website by going to the settings on your default browser.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns
  • Store information about your preferences, allowing us to customize our Website according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our Website

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons: Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and App and their contents to you
  • To provide you with information, products or services that you request from us
  • To fulfill any other purpose for which you provide it
  • To provide you with notices about your plan, including expiration and renewal notices
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • To notify you about changes to our Website or any products or services we offer or provide though it
  • To notify you when App updates are available, and of changes to any products or services we offer or provide through it
  • In any other way we may describe when you provide the information
  • For any other purpose with your consent

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact us.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates
  • To contractors, service providers and other third parties we use to support our business
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of ARAG North America Incorporated's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by ARAG North America Incorporated about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • With your consent

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request
  • To enforce or apply our terms of use [ARAGlegal.com/terms-of-use] and other agreements, including for billing and collection purposes
  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of ARAG North America Incorporated, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company: If you do not wish to have your contact information used by the Company to promote our own products or services, you can opt-out by sending us an email stating your request to legal@ARAGlegal.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a claim, product purchase or other transactions.

Accessing and Correcting Your Information

You can review and change your personal information by logging in to the Website and visiting your account page.

You may also send us an email at legal@ARAGlegal.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

States, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, Virginia, Kentucky, Maryland, Nebraska, New Hampshire, New Jersey and Rhode Island may provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information
  • Access and delete certain personal information
  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah)
  • Data portability

Opt-out of personal data processing for:

  • Targeted advertising (excluding Iowa)
  • Sales
  • Profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah)

Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please write to us at:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

To appeal a decision regarding a consumer rights request please write to us at:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this opt-out right may submit a request to this designated address:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

However, please know we do not currently sell data triggering that statute's opt-out requirements.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

Privacy Policy and Notice of Personal Information Practices

This Privacy Policy and Notice of Personal Information Practices is between ARAG North America Incorporated (“Company” or “We”) and our policyholders and the plan members (“You” or “Your”). We are committed to protecting Your privacy and Your personal information that You share with us. This policy describes the type of information We may collect from You or that You may provide as a policyholder or plan member at the time of enrollment and in your normal course of business with us and our practices for collecting, using, maintain, protecting and disclosing that information.

Here are the basics of our privacy policy and how We collect and use Your personal information. Continue reading to see the entire policy.

  • We collect personal information from You directly and from Your transactions with us
  • We will not sell Your information to third parties
  • Any third parties who perform services for us are required to safeguard any customer information and may only use it in connection with performing those services
  • We extensively secure and limit access to Your information
  • We protect information about potential, current, and former policyholders, plan members, applicants, attorneys and team members

The Information Collected

We collect several types of information from You (“Personal Information”). The following sections tell You more about how and when We collect Your personal information.

Information Collected

Personal Information We collect may consist of:

  • Name
  • Address
  • Phone Number
  • Email and IP address
  • Social Security Number
  • Date of birth
  • Signature
  • Bank account number
  • Employer information if You are enrolled in a group legal plan
  • Gender
  • Geolocation data, audio and electronic information
  • Court records, government records, driving records, property information
  • Inferences may be drawn from Your personal information collected
  • Tax identification information if We conduct business with You
  • Professional and education information

These categories of information may also be collected for eligible dependents covered under Your legal plan.

Sources we may use to collect personal information:

  • Directly from You when submitting an application, an enrollment form and in Your communications and transactions with us
  • Claims submitted
  • Persons, including attorneys, who are or will become involved in processing Your application, Your enrollment form and servicing Your policy or any claims You may make
  • Court records, government records, driving records or property information to enable us to determine coverage and process claims
  • Your employer if you are enrolled in legal plan available through your employer as a voluntary benefit
  • Financial institution
  • If You participate in a survey, We collected the email address and contents of the email; and information volunteered in response to the survey.

The information We collect is used:

  • To fulfill our responsibilities to You, process and service your policy, process premium payments, determine coverage, confirm transactions, process and settle claims, maintain and secure Your legal plan account with us, provide support and services, respond to inquiries, investigate and address Your concerns, and for testing, analysis, surveys and product development
  • To respond to law enforcement requests and as required by applicable law, court order or governmental regulations
  • As directed by You
  • To notify You of new services and special offers

If You do not wish to be contacted by email for non-policy related communications, You may unsubscribe by following the instructions at the bottom of any ARAG email You receive or by contacting us at

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

If you are a policyholder or plan member, You can log in to your account at ARAGlegal.com/login to manage your email subscriptions. If You are not a policyholder or member, You may unsubscribe via the footer of Your email or by contacting us at

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

The Information We Disclose

Information about our team members, customers, former customers or former team members will only be shared as permitted or required by law. Information about You or Your company that has been collected is maintained in Your or Your company's policy and/or claims records. ARAG does not sell Your information. ARAG team member information is maintained in Your individual employee file.

Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as information about our current policyholders or plan members.

We may disclose Your personal information without prior written authorization when reasonably necessary:

  • To persons or organizations who need the information to perform a business, professional or insurance function for us or You. For example, businesses that assist us with administrative functions or marketing. When We disclose personal information for business purposes, We enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the contract.
  • To an insurance institution agent or insurance-support organization to perform its function in connection with an insurance transaction involving You or to collect information for the purpose of detecting and preventing insurance crimes or fraudulent claims.
  • To those persons involved in processing your application, enrollment, processing transactions, investigating claims, concerns and complaints. This may include investigators and attorneys who need the information to investigate or settle a claim involving You as well as another insurance company if You are involved in an incident with their insured.
  • To an insurance regulatory authority, or a law enforcement or other governmental authority pursuant to law such as in response to a subpoena; to protect our legal interests as well as in cases of suspected fraud.
  • For the purpose of conducting actuarial or research studies in which You will not be identified in any report and any materials that do identify You will be destroyed as soon as they are no longer needed. The research organization agrees not to disclose the information unless permitted by law.
  • To a person who agrees that their only use of the information will be in connection with the marketing of a product or service and no privileged information or personal information relating to Your character or protected class information will be disclosed.
  • To an affiliate whose only use of the information will be in connection with an audit of the insurance institution or agent, or the marketing of an insurance product or service and the affiliate agrees not to disclose the information for any other purpose to unaffiliated persons.
  • To a group policyholder for the purpose of reporting claims experience or conducting an audit of the insurance institution's or agent's operations or services, provided the information disclosed is reasonably necessary for the group policyholder to conduct the review or audit.

Access to Your Personal Information

You or Your authorized agent have the right to submit a request to know what information We collect and maintain; the right to obtain a copy of the information You provided to us in a portable and, to the extent technically feasible, readily usable format; the right to submit a request to delete Your information and the right to submit a request to correct inaccuracies to the information We maintain unless We are exempt from honoring your request under law. We will not discriminate against You, nor will You face retaliation for exercising these rights. You may submit Your request to ARAG via the following mailing address:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

SMS Terms of Use

All above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Program description

By providing your mobile phone number, you agree that ARAG may send you periodic SMS messages containing but not limited to important information about your ARAG legal plan benefits.  ARAG may also send you multifactor authentication text messages containing codes to allow you to login to your ARAG account.  

Message frequency

The number of CaseAssist confirmation messages and Explanation of Benefits you receive will vary depending on the benefit status and case related information. The number of multifactor authentication text messages you will receive will be one per login. 

How to unsubscribe

You may unsubscribe at any time by texting the word STOP to 49386. You may receive a subsequent message confirming your opt-out request.

How to get help

For help, send HELP to 49386 or contact ARAG Customer Care at 800-247-4184.

Information on cost

Message and data rates may apply. ARAG does not impose a separate fee for sending text messages; however, you are responsible for any fees imposed by your mobile phone carrier of any kind whatsoever. Carriers are not liable for delayed or undelivered messages.

SMS Privacy Notice

Type of Personal Data Collected

Data obtained from you in connection with this service may include your mobile phone number, your carrier and the date, time and content of your messages as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.

Data collection method

You have provided ARAG with the mobile phone number you prefer to receive text message related to information about your ARAG legal plan benefits.

How ARAG will handle the collected data

In order to send text messages, ARAG may share personal data with companies we trust. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors and contractors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed. 

Your user rights

You have the right to opt-out of receiving text messages at any time by sending STOP to 49386. If you have any questions or concerns about our privacy policies, please contact us at 800-247-4184.

Changes to this Privacy Policy

We may modify our privacy policy from time to time. The most recent version is always posted at ARAGlegal.com/privacy-policy.

What to do if you have Privacy or Security Concerns

If you have a concern about privacy or security at ARAG, we want to hear about it.

Please write to us at:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

Confidentiality and Security

We restrict access to Your personal information to our employees who we have determined need it in order to provide products or services to You. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect Your personal information from unauthorized access by third parties.

Changes to This Privacy Policy

We may modify our privacy policy from time to time. The most recent version is always posted at ARAGlegal.com.

What to Do If You Have Privacy or Security Concerns

If you have a concern about privacy or security at ARAG, we want to hear about it. Please write to us at:

ARAG North America, Incorporated
Attention: Privacy Administration

500 Grand Avenue
Suite 100
Des Moines, IA 50309-2405

or call us at (800) 888-4184

or email us at legal@ARAGlegal.com

The Effective Date of this Privacy Policy is May 1, 2025.