7 Tips to Rock Ratings and Reviews

When deciding what attorneys to work with, clients now put almost as much weight on ratings and reviews as they do word-of-mouth referrals.

In fact, 95 % of legal consumers say that reviews matter when deciding which attorney to hire.1

ARAG has maximized insights from member survey data, focus group research and more to show how you can make ratings and reviews work for you – and provide the experience your clients want and expect.

Download this free infographic to get seven tips on how you can understand and exceed client expectations to make the most of your ratings and reviews. You might be surprised to learn:

  • What matters to clients just as much as your legal knowledge.

  • How bad reviews can be a gift to your practice.

  • The best way to respond to feedback.

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1. Kabiri, Nika. "Sink or swim: How to adapt to the New Legal Consumer." 2016. Avvo.