ARAG Named a Top 100 Call Center for Sixth Consecutive Year

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DES MOINES, IA (April 4, 2016) - ARAG, a leader in legal insurance, announced today it has been named a Top 100 Call Center by BenchmarkPortal. This is the sixth consecutive year ARAG has made the list, continuing its track record of industry-leading customer service.

"The ARAG Customer Care team continues to raise the bar for service excellence in our industry," says David Murray, ARAG President and CEO. "This award for exceptional service is especially meaningful because ARAG strives toward making affordable legal services available to all individuals — and we know that a strong Customer Care team is crucial to that vision."

BenchmarkPortal Senior Research Executive and CEO Bruce L. Belfiore added, "ARAG's center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. ARAG stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment."

This is one of many honors ARAG has won in consecutive years. ARAG has earned the Center of Excellence honor for eight consecutive years and the "Best Place to Work in Insurance" award given by Business Insurance® magazine for six consecutive years.

About BenchmarkPortal

BenchmarkPortal's activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 800-214-8929 or visit BenchmarkPortal.com.

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Jen Harken, Corporate Communications Manager

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